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At this stage we wont be taking requests for specific fragrances. However, if we released a scent as a limited edition fragrance that is no longer available, we may agree to remake that scent again for you. If there is any fragrance you would love us to release let us know and we will take it into consideration for the future. 

Our goal is to make candles affordable for everyone, this means it isn't practical to offer wholesale opportunities.

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We offer local pick up on selected products. Please check if available when checking out.

We offer flat-rate $12.95 shipping Australia wide on every order.

Sorry NO, we had attended the Kingsbury Drive Community Market for 8 years but NO longer at any markets. 

At this stage we are operating in Australia only.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Following a purchase you have 30 days to make contact regarding damaged or faulty goods.

You can always contact us if you have any questions info@jsalasoycandles.com.au
Please be sure to include your order number any relevant photos.

We do not offer refunds or returns for change of mind. If the item is faulty we will offer a refund or replacement. If the candle is not burning correctly and care instructions have not been followed as supplied by Jsala Soy Candles, then a refund will not be issued. Please follow instructions on our care card to burn your candle correctly. 

We package all of our items with the greatest of care to ensure they arrive safely. Where possible, we try to use recycled packaging and containers. Greener packaging options are always emerging so we will continue looking for ways we can help the environment.

Yes all of our products are made at our home workshop  in Yarrambat, Victoria. We hope that you enjoy all the love and care we put into each and every item.

We use soy wax for our candles. This provides a clean burn free of any additional additives while also providing a beautiful fragrance, and a lovely creamy appearance.

Since we use natural waxes for our candles, the reset of your candle after burning may not be completely smooth. This is perfectly normal and is unavoidable with a natural wax blend and does not affect the performance of your candle. Soy candles can also be prone to having defects such as cracking or frosting of the wax. We make our candles in a specific environment to limit and prevent as many imperfections as possible, however please note if there are small imperfections in your candle these do not affect the performance of the product.

We use a series of pure cotton with a paper braid wick which are zinc and lead free. 

No we don't. We do not recommend refilling the candle jar when they are empty. Glass weakens as it accumulates bumps and scratches from its candle life. It is therefore not as strong after it is used as when it was first purchased from us. 

Each diffuser has a rubber plug to stop spillages in transit. Remove the plug and pop the provided reed sticks into the glassware. The reeds will soak up the diffuser blend and release the fragrance into the air. Turn your reed sticks every couple of weeks for a fresh burst of fragrance.

Yes, you can re-use your glass candle jar. To clean the jar fill with warm water and leave to set, any wax will then rise to the top, allowing it to be easily removed. (Dispose of sensibly. DO NOT pour liquid wax down your drains.) Wash your jar with clean soapy water re-use for any desired purpose or place in recyclable bin for environmentally friendly disposal.